GCB Bank PLC (GCB) has released a new mobile banking application (App) that delivers superior customer experience through its superbly enhanced features and great benefits.
The enhanced GCB Mobile App replaces the current one and comes with more exciting features. Described as “a superbly enhanced tool that offers a great customer experience”, the enhanced GCB Mobile App can be navigated effortlessly by customers to access its offerings. These include Instant Account opening, cards and cheque book requests, inter and intra-bank transfers, creation and management of term deposits, initiation and management of standing instructions, payment of a variety of bills, wallet to bank services, generation of statements, and blocking and unblocking of cards and PIN resets among others.
The App is readily available to all, as it can be downloaded from either Google Play Store or Apple App Store. To subscribe, one only needs to go to the stores, download and register. For the old GCB Mobile App users, there is a need to uninstall the current GCB App before going to Google Play Store or Apple App Store to download and register onto the new App.
Commenting on the enhanced App, Mr. John Adamah, GCB’s Executive Head of Retail Banking said: “We are celebrating our 70th anniversary as a bank, and what better time to make all our stakeholders see how committed we remain to delivering on our promise to partner them for life by introducing the GCB Mobile App with its enhanced features to bring more convenience and security to all who walk with us on our journey of excellence. This App’s strongest point is the great customer experience it offers. With it, our customers will be empowered to comfortably undertake a wide range of actions from wherever they happen to be.
“This is yet another testament of our commitment to leverage technology in delivering exciting solutions to our customers’ benefit. We entreat everyone to get the App in order to experience the positive changes it brings into their lives.”
With innovation and forward-thinking at the heart of the bank’s approach to financial services, GCB has embraced technology fully – resulting in its introduction of an exciting range of digital channels over the years, in addition to its 185 branches, 340 Automated Teller Machines (ATMs) and a host of agencies across the country.
Speaking to the Bank’s use of technology, Mr. Kofi Adomakoh, GCB-Managing Director said: “GCB has remained focused on delivering improved value to our customers, and indeed other stakeholders over the years. This is part of our DNA, because we have committed ourselves to being a great partner by the side of our stakeholders through all the changing facets of their lives.
“Technology offers exciting solutions to financial services hinged on convenience and security. Additionally, technology offers us alternate channels and thereby improved coverage and availability. We will therefore continue to innovate, as well as migrate best global practices, in order to offer best-in-class products and services to our customers. Alongside this, we will strive to understand our customers better, as this remains critical to meeting their expectations and hopefully exceeding them. We believe we are on a track; we have great momentum and are fuelled by passion, so Ghanaians should expect more from GCB Bank.”
Currently, GCB’s digital banking channels include its Internet banking platform, the mobile banking USSD, GCB Cards (Debit and Prepaid) and GhanaPay mobile wallet; a variety of merchants acquiring products; PAPSS cross-border money transfers; and G-Money, the bank’s universal Mobile Wallet Services Network. Together, these channels offer banking solutions which enable customers to access a wide range of services without setting foot in a GCB branch.
GCB Bank PLC is a leading player in Ghana’s banking industry, with 185 branches, 340 ATMs and a number of banking agents spread across the country’s length and breadth. As Ghana’s premier indigenous bank, GCB has since its establishment in 1953 been described as a systemic bank with significant contributions to Ghana’s growth in multiple sectors; including oil and gas, agriculture, commerce and others. The bank has transformed itself into one of Ghana’s most modern banks in terms of its financial intermediation capabilities, its digital technology-driven payments platforms and, consequently, its corporate reputation both at home and abroad.
